30 Day Return Policy - Your Satisfaction is Guaranteed!
We stand behind the products we sell. If for any reason you are not satisfied with a purchase, you can return it within 30 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 30 days; please inspect all products upon receipt.
Please note the following -
· All returns must be made with a Return Merchandise Authorization number within 30 days of receipt of merchandise; please call our Customer Service center at 855-204-8480 or email us at firstname.lastname@example.org to initiate the order return process.
· All returned items must be sent back within 30 days using the original shipping boxes and packing materials.
· We are not able to accept returns on installed products, products with cut wires or loose crystals, or made-to-order items.
· Adesso light fixtures, lamps, home decor items, all products and accessories are final sale and non-returnable (per Adesso).
· Clearance items and custom made-to-order items are final.
To return a purchase, please follow the directions below.
To ensure that your return is processed accurately and promptly, please call us first at 855-204-8480.
A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instructions on how to ship the product back to us.
Please note the following:
· Returns made without a Return Merchandise Authorization will not be accepted. There are no returns or refunds on merchandise shipped more than 30 days ago. Please promptly inspect all merchandise upon arrival.
· All products are subject to restocking fees. We will work with our vendors to waive or reduce those fees whenever possible. Please note that potential restocking fees are noted on the product detail page.
· If your item was delivered via freight, your return is subject to a freight pick up fee which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days. Please note, items requiring freight delivery and/or returns are only available for shipment to addresses in the US.
Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number.
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.
All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging.
Please note that all sales on international orders are final. We do not accept returns on sales.
Cancellations and Changes
If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 855-204-8480.
Some items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order. In addition, most items on The Home Lighting Shop are made-to-order products manufactured in the USA (United States of America) and Europe, and have manufacturing (lead) times, which can average 6-8 weeks for production but vary depending on the item and vendor's location. A lead time window is an industry estimate. For most accurate lead time possible, please inquire prior to placing an order. Due to the nature of the item, made-to-order products are not available for cancellation. Once a made-to-order item is placed on The home Lighting Shop and we confirm a purchase order with the vendor, and the item enters production and is non-cancellable. Made-to-order items can not be cancelled.
Cancellations are not guaranteed until you receive an email confirming cancellation.
A cancelled order may be subject to a cancellation fee. If the vendor makes product to order the order can be subject to a cancellation fee or if your order ships prior to your cancelation request being processed your order would be subject to possible restocking fees noted in our Return Policy.
We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.
If you receive damaged merchandise we will replace it as quickly as possible. Please report damaged merchandise within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call Customer Service at 855-204-8480 or email us at email@example.com to report damaged items.