Having trouble with something?
The Home Lighting shop staff is here to try solve your problem as best as we can...we are here to help so if you need to talk with one of our home lighting and décor experts our normal business hours are Monday through Friday 8:30am to 5:00pm cst.
If you are trying to reach someone outside of normal business hours please leave a message or send us and email and someone will get back to you within one business day or less.
email us at: helpme@TheHomeLightingShop.com OR
If you are a trade professional you can email us at: InTheTrade@TheHomeLightingShop.com
Also keep in mind that you can always log into your account to check status of an existing order. We try to answer emails once a day and all inquiries within 48 hours and appreciate your patience.
Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.
Product Data Accuracy
Please note that we make every effort to review and update product information on a daily basis but occasionally product details or pricing may not be correct. If such a circumstance is identified you will be contacted immediately and if we are unable to correct we will cancel your order and process a full refund.
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Thank you we are here to help!